I will appreciate your assistance. Sure! - 2 change your passcode, got a verificaton sms, so I completed the first page, moved to 2nd page and I get a message that something has gone wrong - 3 set up as a new customer which I can’t because my infor already exists. The card is linked to your account.

What else can I do? Hi, Changed my iphone to a new one and having trouble activating my Revolut account. I was able to talk to some agents who explained that there was some kind of issue with the password reset functions, but they didn’t go into much detail other than that and that it was being worked on. I am using an iphone and unable to reset my passcode, Powered by Discourse, best viewed with JavaScript enabled.

Transferred my sim to the new one. Now it’s asking for a passcode which sadly I never recorded. I’ve gone to create a new passcode and it’s not letting me change it! Hi. Hello, I have the same issue: new phone but same phone number; impossible for me to log in. (maybe there is some sort of push notification I need to enter from old phone to new one?). I’m sure I know my passcode, but it doesn’t let me log in, and the reset passcode function does nothing! It’s still unacceptable that a company providing banking services only has a customer support line via a buggy app. Yesterday i got through to a chat assistant. This is ridiculous for such a “bank” but no help whatsoever. All good now, Hello, I have the same problem. I’ll message you. Something server side, not the app itself, but they didn’t get into too much detail. Hi I have same issue. To be honest, I cannot remember if I added the cards after switching phones or when I installed the app on my secondary/travel phone. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? and enter my full phone number, "Reset Passcode" stops being … Tried reinstalling the app but it does not help. Do you know how to clear the app cache? I have the same problem - just changed my phone to IPhone 7 and can’t even get into my profile despite the correct passcode I’m trying to submit. Anybody watching this thread and able to help? The reset passcode function doesn’t work either. Going round in a loop probably locked pin, re-installed the app same problem. I will get in touch with your via a direct message se can take a closer look. Let me see. Moving on from this point, ... and I’m being asked to input my phone number and to create a new pin for the app. Hello Julia, same issue for me I have tried also the twitter chat to get support but also following or the suggestions Update the iPhone software, reinstall the app doing a reboot of the iPhone, I’m try to get access from a different iPhone, it is still no working same “all chat” page. I’m off to Malaysia in 2 weeks so I would be very grateful if you can help!!!

The problem wasn’t remembering the passcode… The problem most likely came from a communication error between the app and their servers because when I tried today using my same passcode that wasn’t working few days ago, it worked again. I have also already called the Revolut phone number but I could not get any good info. I won’t make that mistake again.

But nothing happens. Yesterday, after contacting the Revolut Twitter account, I finally managed to get the chat function to work after reinstalling the app again and clearing the app cache. Hello, I have forgot my passcode I have followed all the standard step to recover it, sending also my credit card and ID details, but after hours I have still not received any email with the new passcode or possible info about. I really don't know where I could've done a mistake. Powered by Discourse, best viewed with JavaScript enabled. The reset passcode function doesn’t do anything. What’s wrong? There’s no phone or email to contact to resolve this. It worjed well till today. The passcode that I thought I used does not work and I go via “Forgot?” and enter my full phone number, “Reset Passcode” stops being greyed out and I can press it. Hello. It’s really shocking how many people seem not being able to remember a simple four digit code or at least write it down.

I had the same issue today. I’ve reinstalled the App but after entering the phone number to reset my password nothing happens. Let’s get in touch via direct message. Disappointing will use card til I have no balance them I’ll move to another company if not resolved. I think we can sort this for you Let get in touch via a direct message @Jonnyp. I cannot reset my password in the app and the app is blocked, I cannot access it. (maybe there is some sort of push notification I need to enter from old phone to new one?). How do we get in touch with this twitter account? I don’t have access to the chat app and doesn’t know what to do anymore. I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work? I already have an account and a card .But it seems i cannot install my card on the new phone .
... and choosing the option to change it within the app was not working. This is what I see. Powered by Discourse, best viewed with JavaScript enabled. I think a company that has this many clients cannot afford their customer service to be unreachable for days, so please @AndreasK provide us some useable information about this problem because people are waiting for THEIR money to be reachable again. Hi im having the same issue. Please could you DM me. My fingerprint is not recognised, my password as well and i cannot change it due to lock down. Also, do I have to re-add my top-up cards on new phone or they will automatically will be there? Installed app, tried phone number got to pin screen not recognising pin, hit forgot entered number then saying number not registered. As advised by whoever was manning the Revolut Twitter app, try clearing the app cache as well. However, If you frequently take pictures of payments those will be stored on the device. As suggested above I have deleted the application and reinstalled it again, but problem was not resolved. The app asked for my phone number and all the other data required to make a new account. Same problem here. My husband has the app so he used chat to ask for help - a bot reply - live agent sent a standard response telling us to check out YouTube videos and FAQs. Thanks for resolving this Andreas. Also, doesn’t recognize phone number and doesn’t send any verification code. I finally managed to get the chat to work after that and reinstalling again, and it sounds like something was seriously wrong with the passcode reset function. When I switched to my new phone, I just installed the Revolut-App, logged in (you’ll need the password/pin you’ve made when creating it), and all went automatically from there… Went very smooth tbh…, (unfortunatly I just topped-up with the Banktransfers, so I can’t say anything aout the saved cards), Keep the old phone around, in the worst case you just need to switch the Sim-Card…. I was finally able to reset my passcode just now, but still had no way to choose the authentication method. Locked out completely. I have an issue with log in to app on iphone 7 Installed the app, entered the app with my Revolut passcode. I blame whoever came up with this absurd company policy. Hi, Changed my iphone to a new one and having trouble activating my Revolut account. Could you please tell me if you’re using the latest version of the app?

Do you have any suggestion? I know how I transferred in before being locked and card still works. I don’t blame the support agents - their hands were tied. It says that my passcode is incorrect and does not give me the option to create a new one. When i got the link to reset my password it said “it wouldnt work because i reinstalled the app please contact chat again” now i cannot get through to chat at all justs shows up blank. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? Hi Andreas, I have the same issue. Thanks. I use the app on two phones simultaneously (beta and regular versions), I occasionally reinstall them and all cards are always in sync. It should work when you logon with your phone number and passcode on the new phone. Did that but the answer doesn’t correspond to what is appearing on my phone. I re-downloaded the app and tried to login but previously I had used fingerprint. The passcode that I thought I used does not work and I go via "Forgot?"

hmmm, I have third phone and my cards (both: Revolut and cards to topup) are still in the app….

thanks Iphone 7 / iOS 10.1.1 / Revolut 3.2.2 Also, I’ve already chatted with 3 operators, all of them sent me a mail with an activation link, but when I press it I see a message saying it’s impossible to change the passcode! Hi there I’m having exactly the same issue. The reset function should work anyway of course…, Still the same issue, apparently they cannot create a simple password forget feature. How do I bind my Revolut account to a new phone ? and each time this action “closses” my chat and I have to restart everything from the beginning to tell the same story to another operator… It’s not common that we forgot a 4 digit code, but changing to a new iphone and trying to use the “forgot code” function yields a blank screen! Looked for help in the community and via a formal complaint as that seemed to be the only way to get some human contact but even complaint team don’t bother to reply. I’m having exactly the same issue - I’ve just deleted and reinstalled the app 5 minutes ago, and I still have the problem. @AndreiM thank you for letting me know. I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work? Please, help. A little UI error message would help though!
I will send you a direct message so we can take a closer look into this. It’s quite urgent I bought the new phone. (maybe there is some sort of push notification I need to enter from old phone to new one?) No, they’ll be waiting for you in new phone.

Joined this community last night and perhaps posted in the wrong place but the title was correct: Reset my Passcode - no reply. Whoever is having the same issue but do remember their passcode, try again to log in with it, it finally worked for me ! But nothing happens. I have the same phone number. I am having the same problem. New phone same number & app won’t accept passcode. Please help, I have £10 in my account already which I need. Can you please delete and reinstall the app now and let me know? Upgrading the phone software, uninstalling and again installing the Revolut app helped, so I’m using it now on the new cell phone. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? I have unistalled and reinstalled 3 times and still having the same problem. Changed my iphone to a new one and having trouble activating my Revolut account. It says “Secure your phone to unlock your Revolut App” but I already have a PIN as been a user for nearly two years. The passcode that I thought I used does not work and I go via “Forgot?” and enter my full phone number, “Reset Passcode” stops being greyed out and I can press it.